Terms Of Service
SANTANA LOCKS LLC
TERMS OF SERVICE
Effective Date: April 4, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," "your") and Santana Locks LLC ("Company," "we," "us," "our"). By accessing, purchasing, or using any of our services, products, digital content, memberships, communications, or website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, do not purchase or use our services.
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1. SERVICES PROVIDED
Santana Locks LLC provides sports analytics, consulting, research-based sports picks, digital products, memberships, mentorship services, and related content (collectively, "Services"). Our Services are provided for informational and entertainment purposes only. Nothing we provide constitutes financial advice, investment advice, or a guarantee of any outcome.
2. ELIGIBILITY
By purchasing or using our Services, you represent and warrant that: (a) you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater; (b) you have the legal capacity to enter into binding agreements; (c) you are accessing our Services from a jurisdiction where sports betting or wagering is legal, if you choose to act on any information provided; and (d) all information you provide to us is truthful and accurate.
3. NO REFUND POLICY — ALL SALES FINAL
All sales are final. By purchasing any of our Services—including but not limited to sports consulting, analytics, digital products, daily passes, memberships, mentorship packages, and any other offerings—you acknowledge and agree that no refunds, chargebacks, credits, or cancellations will be granted under any circumstances.
This policy applies regardless of performance, perceived value, personal circumstances, satisfaction, or any other reason. All transactions are binding and non-reversible.
Chargebacks and Disputes: Any attempt to initiate a chargeback, payment dispute, or reversal through your bank, credit card company, or payment processor will be considered a breach of this agreement. In such cases, we reserve the right to: (a) immediately terminate your access to all Services; (b) pursue the disputed amount plus any associated fees through collections; and (c) take any legal action available to us to recover damages, including attorney's fees and court costs.
By completing a purchase, you confirm that you fully understand and voluntarily accept this No Refund Policy and waive any right to claim a refund or reimbursement.
4. NO LIABILITY DISCLAIMER
Santana Locks LLC, its owners, officers, employees, agents, affiliates, and independent contractors shall not be held liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our Services.
Specifically, we are not responsible for: (a) any financial losses, betting outcomes, or investment decisions made based on our content, advice, analysis, or picks; (b) any losses resulting from technical failures, service interruptions, or errors in content delivery; (c) any third-party actions, platform outages, or changes to betting markets; or (d) any emotional distress, lost profits, or other intangible losses.
You acknowledge that sports betting, trading, and financial speculation carry inherent risk. All decisions made based on our Services are solely your responsibility. You agree to hold Santana Locks LLC harmless from any and all claims arising from your use of our Services.
5. NO WARRANTIES OR GUARANTEES
Our Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant or guarantee that: (a) our Services will produce any specific results, earnings, or outcomes; (b) our content will be accurate, complete, current, or error-free; (c) our Services will be available without interruption; or (d) any picks, analytics, or consulting advice will result in profitable outcomes.
Past performance is not indicative of future results.
6. CLIENT RESPONSIBILITIES
As a customer, you agree to: (a) assume full responsibility for your own financial decisions and acknowledge the risks inherent in sports betting, trading, and investing; (b) use our Services for personal, non-commercial use only; (c) not redistribute, resell, share, screenshot, record, or otherwise disseminate our content, picks, analysis, or any proprietary information without our express written permission; (d) not use automated systems, bots, or scrapers to access our content; and (e) comply with all applicable local, state, and federal laws and regulations regarding sports betting and gambling in your jurisdiction.
Intellectual Property: All content, picks, analysis, methodologies, branding, and materials provided through our Services are the exclusive intellectual property of Santana Locks LLC. Unauthorized reproduction, distribution, or commercial use of our content constitutes a violation of these Terms and may result in immediate termination of your access and legal action.
7. SUBSCRIPTION AND MEMBERSHIP TERMS
Certain Services may be offered on a subscription or membership basis (daily passes, weekly, monthly, or other recurring intervals). By subscribing, you agree that: (a) your subscription will continue until you cancel; (b) cancellation must be submitted before the next billing cycle to avoid additional charges; (c) cancellation does not entitle you to a refund for any current or prior billing period; and (d) we reserve the right to modify pricing, features, or benefits of any subscription tier with reasonable notice.
8. COMMUNICATIONS AND MARKETING
By purchasing our Services or subscribing to our email or SMS lists, you consent to receive communications from Santana Locks LLC, including but not limited to: transactional emails and order confirmations, promotional emails and marketing content, SMS/text messages with offers, updates, and service-related information, and notifications through any platform you have subscribed to (email, SMS, Discord, Instagram, etc.).
Opting Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS message, or contacting us directly. Opting out of marketing communications does not affect transactional messages related to your purchases.
For more details on how we collect, store, and use your data, please see our Privacy Policy below.
9. ACCOUNT TERMINATION
We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason including but not limited to: (a) violation of these Terms; (b) suspected fraudulent activity or chargebacks; (c) redistribution or unauthorized sharing of our content; or (d) abusive, threatening, or harassing behavior toward our team or other customers. Termination of access does not entitle you to any refund.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Santana Locks LLC, its owners, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any claim that your use of our Services caused damage to a third party.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, the total liability of Santana Locks LLC for any and all claims arising out of or related to these Terms or our Services shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages.
12. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the state in which Santana Locks LLC is registered, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration administered in accordance with applicable arbitration rules, except where prohibited by law. Each party shall bear its own costs in any dispute, except as otherwise awarded by the arbitrator.
13. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
14. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and No Refund Policy, constitute the entire agreement between you and Santana Locks LLC regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral.
15. MODIFICATIONS
We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of our Services after any modifications constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.
16. CONTACT INFORMATION
If you have questions about these Terms, please contact us at:
Santana Locks LLC
Website: santanalocks.shop
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By purchasing from or using the services of Santana Locks LLC, you confirm that you have read, understood, and agreed to these Terms of Service in their entirety.
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SANTANA LOCKS LLC
PRIVACY POLICY
Effective Date: April 4, 2026
Santana Locks LLC ("Company," "we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we store and protect it, and your rights regarding your data.
By using our website, purchasing our Services, or subscribing to our email or SMS lists, you agree to the collection and use of your information as described in this Privacy Policy.
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1. INFORMATION WE COLLECT
A. Information You Provide Directly
When you make a purchase, create an account, subscribe to our communications, or interact with us, we may collect: your name, email address, phone number (for SMS communications), billing and payment information (processed securely through third-party payment processors—we do not store full credit card numbers), mailing address (if applicable), and any other information you voluntarily provide through forms, surveys, or direct communication.
B. Information Collected Automatically
When you visit our website or interact with our emails and messages, we may automatically collect: IP address and approximate geographic location, browser type, device type, and operating system, pages visited, time spent on site, and referring URLs, email open rates, click-through rates, and engagement metrics, and SMS delivery and response data.
C. Information from Third-Party Platforms
We may receive limited information from third-party platforms you use to interact with us, including: social media platforms (Instagram, Discord) when you engage with our content, payment processors (Ecwid, Stripe, PayPal, or similar) for transaction confirmation, and email/SMS marketing platforms (Klaviyo) for subscriber activity and engagement.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes: to process and fulfill your orders and deliver purchased Services; to send transactional communications (order confirmations, receipts, service updates); to send promotional and marketing communications via email and SMS, including offers, updates, new product announcements, and relevant content; to improve, personalize, and optimize our Services, website, and marketing efforts; to analyze subscriber engagement, trends, and preferences; to prevent fraud, enforce our Terms of Service, and protect our legal rights; and to comply with applicable legal obligations.
3. EMAIL AND SMS COMMUNICATIONS
Email Marketing: By providing your email address through a purchase, sign-up form, or opt-in, you consent to receive marketing emails from Santana Locks LLC. Emails may include promotional content, service updates, special offers, and other relevant communications.
SMS/Text Marketing: By providing your phone number and opting in to SMS communications, you consent to receive text messages from Santana Locks LLC. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. SMS messages may include promotional offers, service alerts, pick notifications, and other marketing content.
Abandoned Cart Messages: If you begin a purchase on our website but do not complete checkout, you may receive automated text messages and/or emails reminding you of the items in your cart. These messages are triggered automatically based on your shopping activity and are considered part of the transactional and marketing communications you consent to when opting in. You may opt out of these messages at any time using the methods described below.
Consent: Your consent to receive email and SMS communications is not a condition of any purchase. You may opt in or opt out at any time.
How to Opt Out:
Email: Click the "Unsubscribe" link at the bottom of any marketing email.
SMS: Reply STOP to any text message. You may also text HELP for assistance.
You may also contact us directly to update your communication preferences. Please note that opting out of marketing communications does not affect transactional messages related to your orders.
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of service providers who assist us in operating our business:
Payment Processors: Ecwid, Stripe, PayPal, or other processors to handle transactions securely.
Email and SMS Platforms: Klaviyo for managing email and SMS marketing campaigns, subscriber lists, and automation.
Business Communication Tools: Google Workspace, QUO (formerly OpenPhone), and similar platforms for customer communication and support.
Analytics Providers: Tools that help us understand website traffic, user behavior, and campaign performance.
These service providers are contractually obligated to use your data only for the purposes we specify and in accordance with applicable privacy laws.
We may also disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Santana Locks LLC, our customers, or others.
5. DATA STORAGE AND SECURITY
Your personal information is stored on secure servers maintained by our service providers (including Klaviyo, Ecwid, and Google Workspace). We implement commercially reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide your information at your own risk.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request in accordance with applicable law, subject to any legal retention requirements.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, and similar tracking technologies to enhance your experience, analyze site traffic, and support our marketing efforts. These technologies may collect information such as your browsing behavior, pages visited, and interaction with our content.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
7. LOCATION TRACKING AND LOCATION-BASED SERVICES
We may collect approximate geographic location data based on your IP address when you visit our website or interact with our Services. This information may be used to personalize your experience, deliver region-relevant content, comply with jurisdiction-specific legal requirements (such as verifying that you are accessing our Services from a location where sports betting is legal), and analyze geographic trends in our subscriber base for marketing purposes.
We do not collect precise GPS location data from your device. We do not sell or share your location information with third parties for their own marketing purposes. Location data collected through IP addresses is processed and stored in accordance with the same security measures described in Section 5 of this Privacy Policy.
8. YOUR RIGHTS
Depending on your jurisdiction, you may have certain rights regarding your personal information, including: the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data (subject to legal retention requirements), the right to opt out of marketing communications at any time, and the right to withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in compliance with applicable law.
California Residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how we use it, and the right to request deletion. We do not sell personal information as defined under the CCPA.
9. THIRD-PARTY LINKS
Our Services, emails, or website may contain links to third-party websites, platforms, or services (including but not limited to betting platforms, social media, and payment processors). We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party services before providing your information.
10. CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected personal information from a minor, we will take steps to delete that information promptly.
11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting to our website. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Privacy Policy.
12. CONTACT US
If you have any questions about this Privacy Policy, your data, or your rights, please contact us at:
Santana Locks LLC
Website: santanalocks.shop
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By using the services of Santana Locks LLC, you acknowledge that you have read, understood, and agree to this Privacy Policy.