Terms & Privacy

1. Services Provided

Santana Locks LLC provides sports analytics, consulting, research-based sports picks, digital products, memberships, mentorship services, and related content (collectively, "Services"). Our Services are provided for informational and entertainment purposes only. Nothing we provide constitutes financial advice, investment advice, or a guarantee of any outcome.

2. Eligibility

By purchasing or using our Services, you represent and warrant that: (a) you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater; (b) you have the legal capacity to enter into binding agreements; (c) you are accessing our Services from a jurisdiction where sports betting or wagering is legal, if you choose to act on any information provided; and (d) all information you provide to us is truthful and accurate.

3. No Refund Policy — All Sales Final

All sales are final. By purchasing any of our Services—including but not limited to sports consulting, analytics, digital products, daily passes, memberships, mentorship packages, and any other offerings—you acknowledge and agree that no refunds, chargebacks, credits, or cancellations will be granted under any circumstances. This policy applies regardless of performance, perceived value, personal circumstances, satisfaction, or any other reason. All transactions are binding and non-reversible.

Chargebacks and Disputes: Any attempt to initiate a chargeback, payment dispute, or reversal through your bank, credit card company, or payment processor will be considered a breach of this agreement. In such cases, we reserve the right to: (a) immediately terminate your access to all Services; (b) pursue the disputed amount plus any associated fees through collections; and (c) take any legal action available to us to recover damages, including attorney's fees and court costs. By completing a purchase, you confirm that you fully understand and voluntarily accept this No Refund Policy and waive any right to claim a refund or reimbursement.

4. No Liability Disclaimer

Santana Locks LLC, its owners, officers, employees, agents, affiliates, and independent contractors shall not be held liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our Services. Specifically, we are not responsible for: (a) any financial losses, betting outcomes, or investment decisions made based on our content, advice, analysis, or picks; (b) any losses resulting from technical failures, service interruptions, or errors in content delivery; (c) any third-party actions, platform outages, or changes to betting markets; or (d) any emotional distress, lost profits, or other intangible losses. You acknowledge that sports betting, trading, and financial speculation carry inherent risk. All decisions made based on our Services are solely your responsibility. You agree to hold Santana Locks LLC harmless from any and all claims arising from your use of our Services.

5. No Warranties or Guarantees

Our Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant or guarantee that: (a) our Services will produce any specific results, earnings, or outcomes; (b) our content will be accurate, complete, current, or error-free; (c) our Services will be available without interruption; or (d) any picks, analytics, or consulting advice will result in profitable outcomes. Past performance is not indicative of future results.

6. Client Responsibilities

As a customer, you agree to: (a) assume full responsibility for your own financial decisions and acknowledge the risks inherent in sports betting, trading, and investing; (b) use our Services for personal, non-commercial use only; (c) not redistribute, resell, share, screenshot, record, or otherwise disseminate our content, picks, analysis, or any proprietary information without our express written permission; (d) not use automated systems, bots, or scrapers to access our content; and (e) comply with all applicable local, state, and federal laws and regulations regarding sports betting and gambling in your jurisdiction.

Intellectual Property: All content, picks, analysis, methodologies, branding, and materials provided through our Services are the exclusive intellectual property of Santana Locks LLC. Unauthorized reproduction, distribution, or commercial use of our content constitutes a violation of these Terms and may result in immediate termination of your access and legal action.

7. Subscription and Membership Terms

Certain Services may be offered on a subscription or membership basis (daily passes, weekly, monthly, or other recurring intervals). By subscribing, you agree that: (a) your subscription will continue until you cancel; (b) cancellation must be submitted before the next billing cycle to avoid additional charges; (c) cancellation does not entitle you to a refund for any current or prior billing period; and (d) we reserve the right to modify pricing, features, or benefits of any subscription tier with reasonable notice.

8. Communications and Marketing

By purchasing our Services or subscribing to our email or SMS lists, you consent to receive communications from Santana Locks LLC, including transactional emails and order confirmations, promotional emails and marketing content, SMS/text messages with offers and updates, and notifications through any platform you have subscribed to (email, SMS, Discord, Instagram, etc.). Opting Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS message, or contacting us directly. Opting out of marketing communications does not affect transactional messages related to your purchases.

9. Account Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason including: (a) violation of these Terms; (b) suspected fraudulent activity or chargebacks; (c) redistribution or unauthorized sharing of our content; or (d) abusive, threatening, or harassing behavior toward our team or other customers. Termination of access does not entitle you to any refund.

10. Indemnification

You agree to indemnify, defend, and hold harmless Santana Locks LLC, its owners, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any claim that your use of our Services caused damage to a third party.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the total liability of Santana Locks LLC for any and all claims arising out of or related to these Terms or our Services shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the state in which Santana Locks LLC is registered, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration administered in accordance with applicable arbitration rules, except where prohibited by law. Each party shall bear its own costs in any dispute, except as otherwise awarded by the arbitrator.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

14. Entire Agreement

These Terms, together with our Privacy Policy and No Refund Policy, constitute the entire agreement between you and Santana Locks LLC regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral.

15. Modifications

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of our Services after any modifications constitutes acceptance of the revised Terms.

16. Contact Information

If you have questions about these Terms, please contact us at: Santana Locks LLC, Website: santanalocks.shop

1. Information We Collect

A. Information You Provide Directly. When you make a purchase, create an account, subscribe, or interact with us, we may collect: your name, email address, phone number, billing and payment information (processed securely through third-party payment processors—we do not store full credit card numbers), mailing address, and any other information you voluntarily provide. B. Information Collected Automatically. IP address and approximate geographic location, browser/device/OS, pages visited, time on site, referring URLs, email engagement metrics, and SMS delivery data. C. Information from Third-Party Platforms. Limited information from social media (Instagram, Discord), payment processors (Ecwid, Stripe, PayPal), and email/SMS platforms (Klaviyo).

2. How We Use Your Information

To process and fulfill orders and deliver Services; to send transactional communications; to send promotional and marketing communications via email and SMS; to improve, personalize, and optimize our Services and marketing; to analyze subscriber engagement and preferences; to prevent fraud, enforce our Terms, and protect our legal rights; and to comply with applicable legal obligations.

3. Email and SMS Communications

Email Marketing: By providing your email through a purchase or opt-in, you consent to receive marketing emails. SMS/Text Marketing: By providing your phone number and opting in, you consent to receive text messages. Message frequency may vary; message and data rates may apply. Abandoned Cart Messages: If you begin a purchase but do not complete checkout, you may receive automated reminders. Consent to receive email and SMS is not a condition of any purchase. Opt Out: Email — click "Unsubscribe"; SMS — reply STOP (or HELP for assistance). Opting out of marketing does not affect transactional messages.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information with service providers: Payment Processors (Ecwid, Stripe, PayPal), Email and SMS Platforms (Klaviyo), Business Communication Tools (Google Workspace, QUO), and Analytics Providers. These providers are contractually obligated to use your data only as we specify. We may also disclose information if required by law or to protect the rights, property, or safety of Santana Locks LLC, our customers, or others.

5. Data Storage and Security

Your information is stored on secure servers maintained by our service providers (including Klaviyo, Ecwid, and Google Workspace). We implement commercially reasonable measures to protect your data. However, no method of electronic transmission or storage is 100% secure. Data Retention: We retain your information for as long as necessary to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to enhance your experience, analyze traffic, and support marketing. You can manage cookie preferences through your browser settings; disabling cookies may affect functionality.

7. Location-Based Services

We may collect approximate geographic location based on your IP address to personalize your experience, deliver region-relevant content, comply with jurisdiction-specific legal requirements, and analyze geographic trends. We do not collect precise GPS data, and we do not sell or share location information with third parties for their own marketing purposes.